The questions West Yorkshire homeowners and landlords ask us most often when their boiler fails. If your question isn't here, just call 01274 752 852.
How quickly can you get to me in Bradford?
Our average response time across Bradford (BD1–BD24) is 45 minutes. For Leeds, Huddersfield, Wakefield and Halifax, typical response is 60–90 minutes depending on traffic. We're based in central Bradford at Legend House, 173 Sunbridge Road, so we cover the BD postcodes fastest.
Do you charge a call-out fee?
No. Mr Reactive does not charge a call-out fee. You only pay for the actual repair work and any parts needed. We give you a fixed written quote before any work starts — there are no surprises.
Are your engineers Gas Safe registered?
Yes. Mr Reactive Ltd is Gas Safe registered under registration number 598381. You can verify our registration at
gassaferegister.co.uk. Every engineer carries a Gas Safe ID card with their photo and licence number — always check it before any gas work begins.
What counts as a boiler emergency?
A boiler emergency includes: no heating in cold weather (especially with young children, elderly, or vulnerable residents), no hot water, a water leak from the boiler, a strong smell of gas, fault codes that prevent ignition, or any situation where the boiler is making banging or unusual noises and not heating safely. If you smell gas, leave the property and call the National Gas Emergency line on 0800 111 999 first.
How much does emergency boiler repair cost?
Boiler repair is £144 including the call-out, diagnosis and repair labour when no replacement part is required. If a part is needed, we explain the fault and give you a clear price before fitting it.
Do you work nights, weekends and bank holidays?
Yes. Mr Reactive operates 24 hours a day, 7 days a week, 365 days a year. Christmas Day, New Year's Day, bank holidays — we attend emergencies whenever they happen. Call 01274 752 852 any time.
What boiler brands do you repair?
We repair all major UK boiler brands including Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Potterton, Ferroli, Vokera, Viessmann, Alpha and Main. Our engineers are familiar with brand-specific fault codes including Worcester EA, Vaillant F22, Ideal L2 and Baxi E133. Repair options and any required parts are explained after diagnosis.
Should I try to fix it myself before calling?
There are safe checks you can try: confirm the gas supply is on, check the thermostat is calling for heat, look at the pressure gauge (should be 1–1.5 bar when cold), and try one reset cycle. Do NOT remove the boiler casing, do not bleed gas pipes, and never attempt to repressurise repeatedly. If a fault code shows, write it down — that helps the engineer arrive prepared.
I'm a tenant — can I call you directly?
For safety emergencies (gas leak, no heat in winter with vulnerable occupants, severe water leak), yes — call us and we'll attend. However, your landlord is legally responsible for boiler repairs in rented property, so contact them as well. We work with many West Yorkshire landlords and letting agents and can bill them directly.
Are emergency repairs covered by home insurance?
Most standard home insurance policies do NOT cover boiler breakdown — only damage caused by escape of water. Dedicated boiler cover (from British Gas, HomeServe, or our own Mr Reactive plans) is separate. We offer boiler cover plans starting from £8/month if you'd like protection going forward.
What areas do you cover?
Bradford (BD1–BD24), Leeds (LS1–LS27), Huddersfield (HD1–HD9), Halifax (HX1–HX7) and Wakefield (WF1–WF17). We're based in central Bradford and have engineers stationed across West Yorkshire for fast response. Outside these postcodes, call us and we'll tell you honestly whether we can attend in a useful timeframe.
What if my boiler is too old to repair?
If your boiler is over 12–15 years old and the repair cost exceeds 50% of a replacement, we'll tell you honestly. We don't pressure-sell new boilers. We can quote for both repair and replacement so you can make an informed choice. We service and install Worcester Bosch, Vaillant, Ideal and Baxi as approved engineers.
