5★ on Google · 1,000+ reviews Gas Safe Reg. 598381 £0 excess, no call-out fee 24/7 UK-based helpline
West Yorkshire Home Cover

Complete Home Protection from a Real Local Heating Company

Affordable home emergency cover protecting your boiler, central heating and plumbing across Bradford, Leeds, Wakefield, Huddersfield and Halifax. Free annual boiler service, £0 excess, in-house Gas Safe engineers and a 24/7 UK-based helpline — from a local company you can call directly.

Rated 5☆ on Google
Trading since 2017
Residential only
Mr Reactive Home Cover plans — boiler, heating and plumbing protection across West Yorkshire
Annual service free Included with every plan
What you get

What’s included in our Home Cover

Flexible plans that protect what matters most. Comprehensive coverage for the parts of your home that are most likely to need a real local heating engineer.

Boiler & central heating repairs

Trusted Gas Safe engineers repair your boiler, controls and central heating system promptly when something goes wrong.

Unlimited callouts

Book as many repairs as you need with no limit on the value of each repair. Parts and labour included.

Boiler breakdown

Comprehensive protection for unexpected boiler issues, so you’re never left in the cold without heat or hot water.

Central heating system

Radiators, pipework and pumps protected against breakdowns. Trusted local engineers fix issues efficiently.

Boiler controls

Cover for thermostats, programmers and timer faults so you have hassle-free heating all year round.

Gas supply pipe

Optional cover for your gas supply pipes, water supply pipe, or both — pick the level of protection that suits you.

Plumbing repairs

Reliable repair services for leaking water pipes, blockages and leaks in your drains. We’re here when you need us.

Taps & toilets

Tap and toilet repair cover keeps your bathroom in working order. No more putting up with that dripping tap.

Local vs national

Why local Home Cover beats a national plan

National providers run nationwide engineer networks and call centres. We’re a real West Yorkshire heating company with the same in-house team for your repairs, servicing and ongoing cover.

What matters to homeowners Mr Reactive National providers
Engineer relationshipIn-house Gas Safe teamApproved engineer network
Excess / call-out fees£0 excess, no call-outOften £60–£99 excess
Annual service includedYes, every planOften charged extra
Where we workFive West Yorkshire citiesUK-wide network
Repair, service & CP12All from one local companyOften handed off to subcontractors
Customer reviews5☆ on Google, 1,000+ reviewsMixed, depends on region
Real reviews

What our West Yorkshire customers say

Google reviews from real customers across Bradford, Leeds, Wakefield, Huddersfield and Halifax.

Still wondering if cover is worth it?

Ask the customers who already took it.

Most boiler cover looks the same on paper. What matters is what happens when yours breaks down. This is what our customers say on Google.

5.0 1,039 Google reviews

Will they actually come when it breaks?

“We have boiler cover with this company and can highly recommend them. Our boiler broke down and Tee was out within an hour and sorted it all out.”
Elisha Keeble

Is it really worth the money?

“Highly recommend taking the boiler cover its a no brainer.”
Susan Dixon

Why not just go with a big name?

“Best comprehensive boiler cover around, even better than the big companies!”
Hassan

Will I regret not doing it sooner?

“I wish I had they cover to Start with…”
Debbie Nudds
“This is the third company that we called to repair our boiler. It has taken the engineer 45 minutes to fix my boiler. No nonsense for added peace of mind as i travel we have taken their boiler cover.”
Muhammad Isma’il Qasim
“We have seven properties on the boiler cover plan. Having a busy life style these guys have always committed and repaired any issues 10 stars definitely if wanting peace of mind would recommend”
Nahe Evie
“Mr Reactive has been the best company I have used for my boiler cover, The service is second to none, customer service 5 star and also kept up to date with with appointments. It's very difficult these days to find a consistent company that looks after it's customers.”
Robert Gibson
“Great quick service, good communication and solved all issues. Even so happy with them that I on boarded on their service plan.”
Jesse C
“Mr.Reactive is a highly recommended service!! Namely Adam, who is an asset to the service and represented the company well indeed, by providing a timely response to my boiler issue, he offered good honest, transparent service I will sign up to a service plan now”
Daryl Flanagan
“we had no hot water and heating for days engineers other made false promises, i called mr reactive and they attended as said and fixed the issue. we are very happy with they service, we have also taken they boiler cover, cant be dobe with stresss!!!!”
Heater!!77 Broken bones

Nobody plans for a breakdown. Get covered now, before you need the call-out.

Picked from our Google reviews. Gas Safe registered, No. 598381. Read all 1,039 reviews on Google

Full transparency

Our honest list of exclusions

We believe in being straight with you. While our cover is comprehensive, here’s exactly what isn’t included — so there are no surprises later.

  • Specific boiler models: Potterton Powermax, Elm Le Blanc, Ferroli, Keston and Gledhill, back boilers and any commercial boilers.
  • Limescale or sludge damage — faults caused by water contaminated with dirt, rust or particles.
  • Beyond Economical Repair (BER): if your boiler is under 7 years old we may replace it. Conditions apply, including at least 6 months as a customer and proof of installation and service history. See the plan terms.
  • Pre-existing faults or any repair request in the first 28 days of cover (a pay-as-you-go repair is available in that time).
  • Equipment not maintained per the manufacturer’s instructions, current regulations or industry best practices.
  • User-responsibility tasks outlined in the user guide, like re-pressurising your system or bleeding radiators.
  • Trace and access work: the cost of locating a fault is normally covered by your home insurance, not us.
  • Non-natural-gas systems: systems running on energy other than mains natural gas.
  • Showers and shower pumps are not included in standard cover.
  • System upgrades or improvements to existing equipment.
  • Accidental damage caused by you or someone working on your property — covered by home insurance.
  • Non-standard parts like towel rails or underfloor heating — contact the manufacturer directly for these.
Common questions

Frequently asked questions

Honest answers to the questions our West Yorkshire customers ask most about Home Cover.

What’s the difference between Home Cover and Boiler Cover?
Boiler Cover protects your boiler and heating system specifically. Home Cover is broader — it protects your boiler, central heating, plumbing, taps, toilets, gas supply pipes and more. Home Cover gives you wider household protection from a single plan.
Is there an excess fee or call-out charge?
No. Mr Reactive home cover plans have £0 excess and no call-out fee. When you book a repair under your plan, parts and labour are fully included with no surprise charges.
Does the plan include an annual boiler service?
Yes. Every Home Cover plan includes a free annual boiler service carried out by our in-house Gas Safe engineers. This keeps your boiler running efficiently and helps prevent breakdowns.
When does my cover start?
Your cover begins from the start date you choose. You cannot make a repair request in the first 28 days of cover. If a fault develops in that time, a pay-as-you-go repair is available. See the plan terms. Not sure cover is right for you? Read our honest guide: is boiler cover worth it?
Are your engineers in-house or subcontractors?
All our Gas Safe engineers are Mr Reactive employees. We do not use subcontractors. The same local team that services your boiler will be the team that responds when you have a breakdown.
Which areas do you cover?
Mr Reactive home cover is available across Bradford (BD1 to BD24), Leeds, Wakefield, Huddersfield, Halifax and the surrounding West Yorkshire towns. We do not cover commercial premises.
How do I make a claim?
Just call our 24/7 UK-based helpline on 01274 752 852 or book through your customer portal. A Gas Safe engineer will be with you the same day in most cases — typically within 45 minutes during the day.
Is there a discount on my repair if I sign up?
Yes. If one of our engineers is with you for a repair and you sign up to a care plan, they can give you a discount on that repair. They'll confirm the exact saving before any work starts. The repair is still charged as a one-off job, and your plan then covers you under its terms.
Can I cancel my plan?
Yes. You have a 14-day cooling-off period with a full refund of payments made (you pay for any repair already carried out). After 14 days the plan runs for its full term and the remaining payments are due if you cancel. See the plan terms. The price you sign up at is guaranteed for up to 3 years if you stay on the plan, with no unexpected price hikes during that period.
Other services

Looking for something different?

We offer a range of services to keep your home running — from one-off repairs to landlord compliance.

Ready for complete home protection?

Get a tailored Home Cover quote in minutes. No call-out fees, no hidden excess, just honest local service from a real West Yorkshire heating company.

Choose My Cover Plan →   Call 01274 752 852

A real, registered West Yorkshire heating company

Gas Safe Register No. 598381
Companies House No. 10847439
VAT Registered GB273672579
Trading since 2017
5.0 · 1,039 Google reviews

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